Terms & Condition

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The following terms and conditions apply to all events, courses, membership, counselling and merchandise delivered and/or sold by Partners Elsewhere and its facilitators.​​​

1. Fees

All fees must be paid upon enrollment by Visa or Mastercard online via our website.

2.  

Terms & Conditions

General Information

Welcome to Partners Elsewhere. We provide training and support for couples and families who are separated for long periods of time (or regularly) for work. An outline of this information is provided within this site. The information is generic in nature and we take no responsibility for its usage. By accessing and using this website you acknowledge that you have read these conditions and agree, without limitation, to be bound by them.

Company Details

Trading Name: Partners Elsewhere

ABN:82318806559

Country: Australia

Telephone Number: 0405082715

Email: info@PartnersElsewhere.com

Partners Elsewhere reserves the right to video and/or audio record events for quality assurance and training and development purposes.

Partners Elsewhere reserves the right to cancel, postpone, reschedule courses, memberships or events or change venues or substitute counsellors at its discretion. Generally these possibilities would occur due to low enrolments or unforeseen circumstances. In these circumstances, a full refund will be available should alternative dates offered for the event are not acceptable.

Personal information use and disclaimer

The Partners Elsewhere complies with all relevant Commonwealth and State legislation governing its operations.  For further details, please refer to the Privacy Policy and Disclaimer statement available on the Partners Elsewhere website.

Payments

Payments made by credit card will be automatically processed on the monthly due date. If the credit card bounces for any reason, attempts to charge will be made in the following days/weeks. If the card continues to bounce or rejects the payment, or if a charge-back is claimed by the client or their bank, the matter will be handled internally with written notice or transferred to a debt collection agency and reported to VEDA if there continues to be a failure to pay.

 

All credit vouchers/discount coupons have the following conditions of use:

  1. Not redeemable for cash;

  2. Valid for one (1) use only;

  3. Not valid with any other offer/gift voucher/coupon code;

  4. The coupon code must be entered at the time of enrolment/course commencement; discount cannot be applied at a later date.

  5. Coupons/vouchers cannot be used to order printed materials; and

  6. Coupon code can only be used in the time frame specified in the special offer.

 

Refund policy

The Partners Elsewhere reserves the right to provide any refunds. Please note that payments, including membership fees, are non-refundable. Pro-rata refunds for membership are not available.

Refunds are a privilege not a right and will be treated as such.  Each refund request will be assessed on a case-by-case basis. refunds will be granted at the discretion of the Partners Elsewhere team.

 

Promotional Codes

These terms and conditions apply to circumstances whereby promotional codes are required to obtain the promotional offer.

The promotional code is valid for a limited time only. Each promotional code can be used only once, unless otherwise specified. Each promotional code applies only to qualifying items as specified in the offer. The promotion is subject to all restrictions set forth in the offer. The promotional code is not transferable and may not be resold.

Copyright

The material contained in this site is the copyright of Partners Elsewhere and is protected by Australian and international copyright laws.

The site and the data in it are supplied solely for informational use. Apart from permitted uses under the Copyright Act 1968 (Cth), and, except for the temporary copy held in your computer’s cache and downloading for private use, no part of the material or data contained in this site may be reproduced, altered, transmitted or re-used for any purpose whatsoever without the written permission of Partners Elsewhere.

 

Website Content and Materials

The information and materials contained in this site (including these terms and conditions) are subject to change without notice. We may discontinue or make changes to the content of this site and the network at any time. Any dated information included in this site is current at the date of publication only, and we will not have any obligation or responsibility to update or amend such information. 

 

No Warranties

This website is provided without any express warranties or guarantees, unless specifically stated and, to the extent permitted by law, without any implied warranties or guarantees. Partners Elsewhere will take all best efforts to ensure individuals receive value. Partners Elsewhere will not guarantee any results.

 

Links to Third Party Websites

Links to other websites may be provided from this site. In those circumstances we have no control over the content of those third party websites. We make no express warranties concerning the content of those other sites. In particular we do not warrant the accuracy, completeness or reliability of those sites for a particular purpose, nor do we warrant that such sites or their content are accurate, complete, current and free of defects including but not limited to, viruses or other harmful elements. The user of this site will assume all risks and costs arising from the use of any website linked to this site.

Indemnification

You agree to indemnify and hold harmless Partners Elsewhere and any affiliated organisations, and its directors, officers and employees from any claim or demand including reasonable legal fees, made by any third party due to or arising out of your use of this site or any violation of these terms and conditions.

 

No Offer of Products or Services

Nothing contained in this site will constitute an offer by Our Website for any products or services which may be advertised through the site including its micro site pages. Nor does Our Website make any specific warranty or representation of any kind with respect to any such information. Our Website will not be liable to you or any person who incurs any loss or damage as a result of relying upon any such information.

 

Your Feedback

We welcome enquiries or feedback on Our Website or any ideas you may have. Unless specifically stated by you we shall treat any information you provide us with, as non-proprietary and non-confidential.

Industry Packages

All Terms and conditions are specific to the package provided to the organisation. Details of the Terms & Conditions is specified in the contractual arrangement between Partners Elsewhere and the organisation.

 

Counselling sessions

Fees are charged according to our advertised fees and are payable at the time of booking appointment by Credit Card.

Non-attendance Policy

Rescheduling and cancellations can be disruptive to our schedule. We therefore ask our clients to keep appointments and reschedule only if unavoidable circumstances arise. 

We will be charging a non-attendance fee in the following instances:

     - If you cancel on the business day before the appointment or later, the full fee for the session is payable.

     - A business day is any day that is not a Sunday or a public holiday.

 

Complaints Concerning Clinical Matters

To make a complaint about your counsellor or psychologist or any aspects of your clinical experience please follow these steps:

    1. In the first instance, consider raising your complaint directly with your therapist. A discussion with the clinician can often help to resolve your concerns and to clarify any misunderstandings that might exist. If you do not have direct contact details for your therapist, please contact our office at the central phone number at the top of this page or by email on admin (at) counsellingsydney.com.au

    2. If you do not feel comfortable discussing your complaint directly with your therapist, or you are dissatisfied with the response you receive, you can lodge a formal complaint with your therapist’s professional membership body.

 

Your counsellor’s work is governed by the codes of conduct of the professional association to which they belong.

If your therapist is a Registered or Clinical Psychologist based in Australia, you can contact the Australian Psychological Society or the Psychology Board of Australia to register your complaint. Otherwise, your therapist will likely be a member of the Psychology and Counselling Federation of Australia (PACFA) through one of its constituent membership bodies, or a member of the Australian Association of Social Workers. If you are unsure of which professional body to approach with your complaint, please contact us at info@partnerselsewhere.com

Contact details for the most common professional counselling associations are listed below.

Australian Psychological Society

Level 11, 257 Collins Street

Melbourne VIC 3000

Tel: (03) 8662 3300

Toll free: 1800 333 497

Fax: (03) 9663 6177

www.psychology.org.au

contactus@psychology.org.au

Australian Health Practitioner Regulation Agency

(Psychology Board of Australia)

Level 51, 680 George Street

SYDNEY  NSW  2000

Tel:  1300 419 495

www.ahpra.gov.au

Psychology and Counselling Federation of Australia (PACFA)

290 Park Street, Fitzroy North, VIC 3068

Tel: (03) 9486 3077

Fax: (03) 9486 3933

www.pacfa.org.au

admin@pacfa.org.au

Australian Association of Social Workers

Level 4, 224 – 236 Queen Street

Melbourne VIC 3000

Tel: (03) 9642 2967

www.aasw.asn.au

ethicscomplaint@aasw.asn.au

Australian Counselling Association

Unit 2/42 Finsbury Street Newmarket Qld 4051

Tel: 1300 784 333

www.theaca.net.au

Gestalt Australian & New Zealand

PO Box 398

Fairfield, VIC. 3078

Tel: (03) 9010 5501

www.ganz.org.au

contact@ganz.org.au

For a full list of PACFA’s member associations, please see here.